Table of Contents

Phone Orders

Domestic Terms

International Payment Information

Exports

Quotations

Exchanges and Refunds

Returns

Damaged Goods

Warranty

Placing an Order: Mindware Worldwide Headquarters

Toll-Free: (888) 765-9735 (USA only)

Phone:    (614) 626-4888

Fax:        (614) 626-4915

Email: info@mindwaretech.com

Mailing Address: Mindware Technologies, LTD.

                        1020F Taylor Station Rd.

                        Gahanna, OH 43230

Phone Orders

All phone orders need to be accompanied by a hard copy of your order. All must include the following information:

• Complete billing and shipping addresses
• Name and department of end user
• Model number and description of desired item(s)
• Quantity of each item desired
• Purchase order number or method of payment
• Telephone number

Domestic Terms

There is a $50 minimum order. Open accounts can be extended to most recognized educational institutions, hospitals and government agencies. Net amount due 30 days from the date of shipment. Enclose payment with the order; charge with VISA, MasterCard, or pay COD. We must have a hard copy of your order by mail or fax. Students, individuals and private companies may call for a credit application.

International Payment Information

There is a $50 minimum order. Payment must be made in advance by: draft drawn on a major US bank; wire transfer to our account; charge with VISA, MasterCard, or confirmed irrevocable letter of credit. Proforma invoices will be provided upon request.

Exports

If ordering instrumentation for use outside the USA, please specify the country of ultimate destination, as well as the power requirements (110V/60Hz or 220V/50Hz). Model numbers for 220V/50Hz will have a "*C" suffix.

Quotations

Quotations are supplied on an as-requested basis. Written quotations will include the price of goods, plus estimated shipping and handling if requested. Quotations are good for 30 days; following that time, prices are subject to change. In such a case, please ask us to requote your order.

Exchanges and Refunds

Unaccepted merchandise may be returned for credit only if we have been consulted and have issued prior authorization. The merchandise should be packed well, insured for the full value and returned along with a cover letter explaining the reason for return. Merchandise may be returned prepaid within thirty (30) days after receipt of the item and in the original shipping carton. Collect shipments will not be accepted. Unit must be returned in saleable condition, and credit is subject to inspection of the merchandise. Customer may be assessed a restocking fee of up to 20%.

Returns

Instrumentation may not be returned without first receiving a Return Goods Authorization Number (RGA). When returning instrumentation for service, please call Mindware Technologies, LTD. to receive a RGA number. Your RGA number will be good for 30 days. Address the shipment to:

Mindware Technologies, LTD.

1020F Taylor Station Rd.

Gahanna, OH 43230, USA.

All items should be packed well, insured for full value, and returned along with a cover letter explaining the malfunction. Please also state the name of the Mindware Technologies, LTD. representative authorizing the return. An estimate of repair will be given prior to completion ONLY if requested in your enclosed cover letter. We must have a hard copy of your purchase order by mail or fax, or repair work cannot commence.

Damaged Goods

Damaged instrumentation should not be returned to Mindware Technologies, LTD. prior to thorough inspection. When a shipment arrives damaged, note damage on delivery bill and have the driver sign it to acknowledge the damage. Contact the delivery service, and they will file an insurance claim. When damage is not detected at the time of delivery, contact the carrier and request an inspection within 10 days of the original delivery. Please call the Mindware Technologies, LTD. Customer Service Department for a return authorization for repair or replacement of the damaged merchandise.

Warranty

Mindware Technologies, LTD. guarantees its instrumentation against all defects in materials and workmanship to the original purchaser for a period of one (1) year from the date of shipment, unless otherwise stated. During this period, Mindware Technologies, LTD. will repair or replace, at its option, any instrumentation found to be defective in materials or workmanship. If a problem arises, please contact our office for prior authorization before returning the item. This warranty does not extend to damaged instrumentation resulting from alteration, misuse, negligence or abuse, normal wear or accident. In no event shall Mindware Technologies, LTD. be liable for incidental or consequential damages. There are no implied warranties or merchantability of fitness for a particular use, or of any other nature. Warranty period for repairs or used instrumentation purchased from Mindware Technologies, LTD. is 90 days.