Ordering Guidelines

Information regarding the process of purchasing products from Mindware Technologies LTD.

Toll-Free: (888) 765-9735 (USA only)
 
Phone: (614) 626-4888
 
Fax: (614) 626-4915
 
Email: info@mindwaretech.com
 
Mailing Address:
Mindware Technologies, LTD.
1020F Taylor Station Rd.
Gahanna, OH 43230

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Please see the cancellation penalty as described above. No item may be returned without prior authorization of Mindware Technologies, LTD and a Return Goods Authorization (RGA#) number which must be affixed to the shipping label of the returned goods. The merchandise should be packed well, insured for the full value and returned along with a cover letter explaining the reason for return. Unopened merchandise may be returned prepaid within thirty (30) days after receipt of the item and in the original shipping carton. Collect shipments will not be accepted. Product must be returned in saleable condition, and credit is subject to inspection of the merchandise.

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Instrumentation may not be returned without first receiving a Return Goods Authorization Number (RGA). When returning instrumentation for service, please call Mindware Technologies, LTD. to receive a RGA number. Your RGA number will be good for 30 days. Address the shipment to:

Mindware Technologies, LTD.

1020F Taylor Station Rd.

Gahanna, OH 43230, USA.

All items should be packed well, insured for full value, and returned along with a cover letter explaining the malfunction. Please also state the name of the Mindware Technologies, LTD. representative authorizing the return. An estimate of repair will be given prior to completion ONLY if requested in your enclosed cover letter. We must have a hard copy of your purchase order by mail or fax, or repair work cannot commence.

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Damaged instrumentation should not be returned to Mindware Technologies, LTD. prior to thorough inspection. When a shipment arrives damaged, note damage on delivery bill and have the driver sign it to acknowledge the damage. Contact the delivery service, and they will file an insurance claim. When damage is not detected at the time of delivery, contact the carrier and request an inspection within 10 days of the original delivery. Please call the Mindware Technologies, LTD. Customer Service Department for a return authorization for repair or replacement of the damaged merchandise.

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Mindware Technologies, LTD. guarantees its instrumentation against all defects in materials and workmanship to the original purchaser for a period of one (1) year from the date of shipment, unless otherwise stated. During this period, Mindware Technologies, LTD. will repair or replace, at its option, any instrumentation found to be defective in materials or workmanship. If a problem arises, please contact our office for prior authorization before returning the item. This warranty does not extend to damaged instrumentation resulting from alteration, misuse, negligence or abuse, normal wear or accident. In no event shall Mindware Technologies, LTD. be liable for incidental or consequential damages. There are no implied warranties or merchantability of fitness for a particular use, or of any other nature. Warranty period for repairs or used instrumentation purchased from Mindware Technologies, LTD. is 90 days.

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